Shipping and returns
Understand our policies for shipping, exchanges, and returns to ensure a smooth and satisfying shopping experience with Rubai. Your satisfaction is our priority.
Fast and reliable shipping
We process and dispatch orders within 2–3 business days after payment confirmation. All shipments are delivered via Omniva parcel lockers throughout Lithuania, typically arriving within 1–3 business days. We strive to get your Rubai, footwear, and home essentials to you as quickly as possible.
Easy exchanges for sizing
Jei prekės dydis netinka, ją galima pakeisti į kitą dydį, jei prekės yra sandėlyje. Prekių keitimo atveju pirkėjas yra atsakingas už siuntimo išlaidas. Siekiant išvengti nesusipratimų, rekomenduojame prieš perkant išsamiai pasikonsultuoti su mumis, patikslinti dydžius ir, jei įmanoma, paprašyti papildomų nuotraukų ar išmatavimų. Mes visada pasiruošę padėti ir rasti geriausią sprendimą kiekvienam klientui.
Damaged or incorrect items
If a customer receives a damaged or incorrect item (although this is extremely rare), please contact us immediately. We always handle such cases responsibly. Upon receiving information, we promptly replace the item with the correct one, or find another suitable solution. Customer trust and a smooth shopping experience are paramount to us at Rubai.